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Enhance your email capabilities with improved template tracking and intelligent Agentforce Service agents. Use the Last Used Date and Times Used fields to monitor how frequently and recently support reps apply specific email templates on cases. Gain greater control over agent behavior using the new Agentforce Builder and Agent Script, and secure your implementation with a simpler setup process that removes the Customize Application permission requirement.
- Track Email Template Usage on Case Records
Monitor how frequently and recently users apply specific email templates. Now, the Last Used Date and Times Used fields update on email templates when used from the Lightning email composer on cases. - Build Better Agentforce Service Agents for Email in the New Agentforce Builder
Create intelligent Agentforce Service Agents for email with greater control and increased reliability using the new Agentforce Builder. The platform introduces Agent Script, a new programming language that combines natural language instructions with programming expressions. This hybrid reasoning gives you better control over agent behavior. Both the legacy Agentforce Builder and the new Agentforce Builder work in the same org. You can edit agents created in the legacy builder only in the legacy builder, and you can edit agents created in the new builder only in the new builder. - Streamline Permissions for Agentforce for Service on Email
The setup process for Agentforce for Service on Email is simpler now that the Customize Application permission requirement for the Automated Case User under Support Settings is removed. Your implementation is now more secure and easier to manage.
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