As an administrator, you can reset a user’s password for better protection or to unlock a user if the user is locked out.
|Available in: Salesforce Classic and Lightning Experience|
|Available in: Contact Manager, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Database.com Editions|
|To reset passwords:||“Reset User Passwords and Unlock Users”|
To reset a user’s password:
- From Setup, enter Users in the Quick Find box, then select Users.
- Select the checkbox next to the user’s name. Optionally, to change the passwords for all currently displayed users, check the box in the column header to select all rows.
- Click Reset Password. The user receives an email that contains a link and instructions to reset the password.
A password created this way doesn’t expire, but users must change the password the first time they log in.
You can perform this and other administration tasks from the SalesforceA mobile app.
Considerations for Resetting Passwords
- Only an administrator can reset single sign-on user passwords. Single sign-on users can’t reset their own passwords.
- After resetting a password, users might be required to activate their computers to successfully log in to Salesforce.
- Resetting a locked-out user’s password automatically unlocks the user’s account.
- When a user loses a password, the user can click the forgot password link on the login page to receive an email with steps to reset a password. The user must correctly answer the security question to reset the password. In Password Policies, you can customize the security question page that the user sees with information about where to go to for help.
If the user hasn’t set a security question, or doesn’t answer the security question correctly, the password isn’t reset.
A user can request to reset a password through the forgot password link a maximum of five times in a 24-hour period. Administrators can reset a user’s password as often as needed.
- Resetting a password also resets the user’s security token.