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Field Mappings for Contact Sync
When you use Einstein Activity Capture to sync contacts, fields from your Salesforce contacts are mapped to fields in the connected Microsoft or Google account. Learn which fields sync and how they’re mapped. Plus, see which Microsoft® Exchange field mappings Salesforce admins can customize.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
Note We’re reorganizing the Einstein Activity Capture documentation. We’re
moving some information around, but we aren’t deleting anything.
Microsoft Exchange
Admins customize field mappings from the Field Mappings tab when editing a configuration. Admins can’t customize mappings for standard fields that are used to match contacts during the sync process. For example, contacts are synced based on the email address, so the email field mappings can’t be changed. Custom Salesforce fields aren’t used in mappings.
| Salesforce Field | Exchange Field (API Label) | Customizable Mapping | Details |
|---|---|---|---|
| Account Name | Company (CompanyName) | No | |
| Assistant | Assistant name (AssistantName) | Yes | |
| Assist. Phone | Assistant phone (AssistantPhone) | Yes | |
| Birthdate | Birthday (Birthday) | Yes | |
| Department | Department (Department) | Yes | |
| Description | Notes (Body) | Yes | |
| Email address (EmailAddress1) | No | ||
| Fax | Business fax (BusinessFax) | Yes | |
| First Name | First name (GivenName) | No | |
| Home Phone | HomePhone | Yes | |
| Last Name | Last name (Surname) | No | |
| Mailing City | Business address City (BusinessAddressCity) | Yes | |
| Mailing Country | Business addresses Country/Region (BusinessAddressCountryOrRegion) | Yes | |
| Mailing State/Province | Business address State/Province (BusinessAddressState) | Yes | |
| Mailing Street | Business address Street (BusinessAddressStreet) | Yes | |
| Mailing Zip/Postal Code | Business address Zip/Postal code (BusinessAddressPostalCode) | Yes | |
| Mobile | Mobile phone (MobilePhone) | Yes | |
| Other City | Other address City (OtherAddressCity) | Yes | |
| Other Country | Other address Country/Region (OtherAddressCountryOrRegion) | Yes | |
| Other Phone | Other (OtherTelephone) | Yes | In Outlook, this field is located under the Phone menu when you add more fields to the contact. |
| Other State/Province | Other address State/Province (OtherAddressState) | Yes | |
| Other Street | Other address Street (OtherAddressStreet) | Yes | |
| Other Zip/Postal Code | Other address Zip/Postal code (OtherAddressPostalCode) | Yes | |
| Phone | Business phone (BusinessPhone) | Yes | |
| Title | Job title (JobTitle) | Yes |
| Salesforce Field | Google Field (API Label) | Details |
|---|---|---|
| Account Name | Company (companyName) | |
| Assistant | Relationship (relation) | Standard label Assistant required.* |
| Birthdate | Birthday (birthday) | |
| Department | Department (orgDepartment) | |
| Email (email) | When creating contacts in Google, the primary Email field must include the standard label Work for the contact to sync. Adding no label, other standard labels, or custom labels prevents the Google contact from syncing to Salesforce. | |
| Fax | Phone (faxNumber) | Standard label Work Fax required.* |
| First Name | First name (givenName) | |
| Home Phone | Phone (homePhoneNumber) | Standard label Home required.* |
| Last Name | Last name (familyName) | |
| Mailing City | City (city) | Standard label Work required on the Google address.* |
| Mailing Country | Country/Region (country) | Standard label Work required on the Google address.* |
| Mailing State/Province | State (state) | Standard label Work required on the Google address.* |
| Mailing Street | Street address (street) | Standard label Work required on the Google address.* |
| Mailing Zip/Postal Code | ZIP code (postCode) | Standard label Work required on the Google address.* |
| Mobile | Phone (mobilePhoneNumber) | Standard label Mobile required.* |
| Other City | City (otherCity) | Standard label Other required on the Google address.* |
| Other Country | Country/Region (otherCountry) | Standard label Other required on the Google address.* |
| Other Phone | Phone (otherPhoneNumber) | Standard label Other required.* |
| Other State/Province | State (otherState) | Other label required on the Google address.* |
| Other Street | Street address (otherStreet) | Standard label Other required on the Google address.* |
| Other Zip/Postal Code | ZIP code (otherPostCode) | Standard label Other required on the Google address. |
| Phone | Phone (phone) | Standard label Work required. |
| Title | Job title (title) |
* Adding no label, a different standard label, or a custom label prevents these fields from syncing.
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