Sorting Options for Past Activities in the Activity Timeline
Past activities can be sorted in one of two ways: the date the activity was due, or the
date the activity was completed. If there’s no due date, or the due date is in the future, the
last modified date is used.
Required Editions
Available in Lightning Experience in: Essentials, Professional,
Enterprise, Performance, Unlimited, and Developer
Editions
Sorting activities by their due date can give a misleading picture of when something actually
happened. Often, an event is completed on a different day that when it was scheduled.
Items in the activity timeline and the activity history related list are sorted differently.
Items in the activity history related list, including tasks, are sorted by the due date.
Events with no due date are shown at the bottom of the list.
Sort by Completed Date
In this case, past activities are sorted by completed date and data specific to the
activity.
Activity
Sorting
Task
Completed Date Time
Logged Call
Completed Date Time
Event
Due Date Time, which is the same as Start Date Time
Email
Completed Date Time, which is the same as Email Sent Date Time
List Email
Schedule Date
Cadence Task
Completed Date Time
Sort by Due Date
In this case, past activities are sorted by due date and data specific to the activity.
Activity
Sorting
Task
Due date descending. If no due date, or due date is in the future, last
modified date.
Logged Call
Due date descending. If no due date, last modified date.
Event
Start DateTime, then secondary sorting by last modified date
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