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Manage Your Billing Processes with Salesforce Billing
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            Deactivating Orders in Salesforce Billing

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            Deactivating Orders in Salesforce Billing

            Deactivate an order product to return it to draft status and change its editable fields. (Salesforce Billing Managed Package)

            Required Editions

            Available in: All Salesforce Billing Editions

            You can invoice only active order products. Invoice schedulers don’t evaluate draft order products, and clicking Bill Now on an order doesn’t create invoice lines for draft order products. In Salesforce CPQ, a user or process activates order products through one of two methods.

            • Click Activate on a draft order, which activates all its order products.
            • Change an order product’s Activated field from Draft to Activated. This lets you activate an order product even if its parent order isn’t activated.

            To deactivate all of an order’s order products, click Deactivate. You can also deactivate an individual order product by deselecting its Activated field.

            When you’re working with deactivated order products in Salesforce Billing, remember important guidelines.

            • You can’t deactivate an order product related to an active invoice line.
            • You can invoice an active order product even if its parent order is deactivated.
            • Deactivating an order product returns it to draft status.
            • Deactivating a usage order product deletes all its usage summaries and usage records. If you want to upload usage again, you’ll have to reactivate the order product and then upload usage manually or by a workflow rule.
             
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