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Manage Your Billing Processes with Salesforce Billing
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            Billing and Invoice Cancellation

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            Billing and Invoice Cancellation

            Salesforce Billing provides several ways to manage canceled invoices or order products that you cancel during the billing process. (Salesforce Billing Managed Package)

            Required Editions

            Available in: All Salesforce Billing Editions
            • Cancel and Rebill an Invoice
              Use the Cancel and Rebill option to revert the invoice to its prior state before the most recent billing cycle. Use this option to fix any errors in the invoice record. (Salesforce Billing Managed Package)
            • Legacy Billing for Canceled Products
              When you cancel a subscription, Salesforce Billing updates several objects so you can track how much revenue you’ve canceled. (Salesforce Billing Managed Package)
            • Cancellation Order Management
              Your users have to cancel recurring or usage-based services in response to customer cancellation or as part of a collections process. You can use Salesforce CPQ to perform the cancellation, and then send the transaction to Salesforce Billing on an order through a cancel order product. The cancel order product represents the number of pending billings that you plan to cancel. (Salesforce Billing Managed Package)
            • Convert a Negative Invoice Line to a Credit Note
              When you amend an order to decrease the quantity of an order product, your next invoice often has a corresponding invoice line with a negative balance. Convert these negative invoice lines to credit notes and issue those credit notes as refunds or apply them to other invoice lines. (Salesforce Billing Managed Package)
             
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