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Manage Your Billing Processes with Salesforce Billing
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            Manage an Aborted Payment Run

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            Manage an Aborted Payment Run

            When a payment run batch fails unexpectedly, payment run status fields remain as either Processing or Started, and values on invoices and payment transactions are not updated, even though the payment run is no longer active. You can resume the failed payment run and update the relevant status fields on your invoices and payment transactions. (Salesforce Billing Managed Package)

            Required Editions

            Available in: Salesforce Billing Winter ’19 and later
            From your payment run record, click End Payment Run.
            Salesforce Billing evaluates the aborted payment run's batch status and determines whether the run called the payment gateway.
            • If the payment run never made a gateway callout, Salesforce Billing updates the payment transaction’s status to Processed. It also updates invoice and payment transaction status fields to reflect the failed callout.
            • If the payment run made a gateway callout but didn't receive a response, Salesforce Billing invoice and payment run fields to reflect that users should manually review the payment in the gateway. It also updates the payment transaction's Gateway Status field to Indeterminate. See Indeterminate and Failed Transactions.
             
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