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Manage Your Billing Processes with Salesforce Billing
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            Managing Usage Processing Errors

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            Managing Usage Processing Errors

            If Salesforce Billing encounters an error when trying to associate usage with a usage summary, it sets the usage's status to Error or Warning - Unrated and shows an error message explaining the issue. In this case, take the required corrective actions and then change the usage record’s status to New. After the status becomes New, Salesforce Billing attempts to process the usage again. (Salesforce Billing Managed Package)

            Required Editions

            Available in: Salesforce Billing Spring ’18 and later
            Use Case Error Message
            Usage account and usage summary account don't match Usage and order product accounts don't match.
            Usage order and usage summary order don't match Usage and order product orders don't match.
            Usage order product and usage summary order product doesn't match Usage order product and usage summary order product don't match.
            User uploads the usage for a billed usage summary Can’t load usage for a usage summary that’s already billed. To continue, upload usage and processing date for a later usage summary.
            User uploads the usage for usage summary with an invoice Run processing status of Will Not Invoice. Can't create or load usage data into a usage summary with an invoice run processing status of Will Not Invoice. To continue, change the Invoice Run Processing Status field to Pending Billing.
            User uploads the usage for usage summary with an invoice run processing status of Error. Can't save usage data for this usage summary because there's an error in the invoice run processing status. Check the error logs, fix the errors, and try again.
            Usage and usage summary currency is different Can't create this usage. To continue, make sure the currency for usage summary and usage is the same.
            The order product has more than 1 tier for price schedule Error: Prerated Usage can be used only with “Per Unit” pricing.

            Usage doesn’t share Matching ID with any available usage summary.

            Note
            Note In this case, the usage’s status is Warning-Unrated.
            		 Matching Usage Summary not found.
             
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