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Manage Your Billing Processes with Salesforce Billing
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            Payment Creation Errors

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            Payment Creation Errors

            Gateways can encounter errors that prevent payment creation off the payment transaction. You can review information about the error on the invoice and transaction records, and then make corrections as needed. (Salesforce Billing Managed Package)

            Required Editions

            Available in: Salesforce Billing Winter ’19 and later

            After the failure, the payment run updates important status fields on the following objects.

            Invoice
            Last Payment Run Processing Message: Payment Creation Failed
            Payment Transaction
            Status: Processed

            Since Salesforce Billing didn’t create a payment, your transaction’s Payment Created field remains unselected.

            The payment run also adds an error log to your payment transaction. We recommend that users review their payment runs for error logs indicating failed allocation. From the error log, you can find the transaction and then the payment where allocation failed.

            Tip
            Tip Admins can also create a workflow rule or process to alert users when a transaction changes its payment creation status to Payment Creation Failed. This way, users can review or correct as soon as possible.
             
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