Payment Run Troubleshooting

In some cases, the payment run process fails before the run completes, or the payment run can’t create and allocate payments following a successful transaction. In these cases, you have several options for resolving unfinished processes and taking corrective actions before attempting a new run. (Salesforce Billing Managed Package)

• Manage an Aborted Payment Run
  When a payment run batch fails unexpectedly, payment run status fields remain as either Processing or Started, and values on invoices and payment transactions are not updated, even though the payment run is no longer active. You can resume the failed payment run and update the relevant status fields on your invoices and payment transactions. (Salesforce Billing Managed Package)
• Guidelines for Ending a Failed Payment Run
  The End Payment Run button lets you restart and finalize a payment run that was unexpectedly interrupted. When you click it, Salesforce Billing takes different actions based on how the payment run was interrupted. (Salesforce Billing Managed Package)
• Manage Failed Allocations for Completed Payment Runs
  When a payment run completes and creates a payment but can't perform a payment allocation, finish the process by manually allocating your payment. (Salesforce Billing Managed Package)
• Payment Creation Errors
  Gateways can encounter errors that prevent payment creation off the payment transaction. You can review information about the error on the invoice and transaction records, and then make corrections as needed. (Salesforce Billing Managed Package)
• Cancel Upcoming Payment Runs
  Cancel upcoming payment runs by deleting the Scheduled Job record of the parent payment scheduler. (Salesforce Billing Managed Package)