To ensure tax calculation, Salesforce Billing requires values for several key fields. If
you’re hitting errors when calculating tax, make sure that these fields are populated
correctly. (Salesforce Billing Managed Package)
Required Editions
Available in: All Salesforce Billing Editions
Object
Field
Description
Product
Tax Rule
Lookup field to a tax rule. The tax rule defines whether the product is taxable. It
also usually holds one or more tax treatments that define the specific tax treatment of
products based on legal entity.
Tax Treatment
Legal Entity
A legal entity creates a relationship between the tax rule and the order product and
invoice line based on matching legal entities. For example, you could assign several
products to look up to a tax rule that applies tax. That tax rule contains several
treatments that process tax differently based on business region. Salesforce Billing applies
the tax treatment to one of your products (in the group considered by the tax rule) only if
the treatment and product have matching legal entities.
Product or Tax Treatment (dependent on tax engine)
Tax Code
Tax codes are unique identifiers that determine how Salesforce Billing taxes a
product.
Product
Taxable
Determines whether a product is taxable for third-party tax engines. If unselected,
Salesforce Billing considers the product tax-exempt.
Tax Rule
Taxable (Yes/No)
Determines whether products assigned to this tax rule are taxable.
Order Product or Invoice Line
Legal Entity
By default, a legal entity doesn’t automatically populate on the order product or
invoice line unless your organization uses custom automation. If this field isn’t populated,
the order product doesn’t look up to a tax treatment, so taxes don’t calculate.
Important You can also customize the tax calculation address. Update the address
settings in the Salesforce Billing package settings.
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