Feature Disruption - Service Cloud Voice

Feature degradation | Gmail Email delivery failure

Sales Productivity

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Sales Productivity

Unlock Advanced Data 360 Functionality for Einstein Conversation Insights

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Unlock Advanced Data 360 Functionality for Einstein Conversation Insights

Take your ECI experience to the next level with Data 360 features.

Required Editions

Available in: Lightning Experience

Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions

User Permissions Needed
To enable Einstein Conversation Insights:	Customize Application

Data Governance Permissions for Einstein Conversation Insights Objects
To use Data 360 Data Governance features for Einstein Conversation Insights, you need to grant access to the impacted objects according to an access policy.
Turn On Sales Signals
Enable Sales Signals from the Einstein for Sales page in Setup.
Turn On Conversation Search
Enable Sales Signals from the Einstein for Sales page in Setup.

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