Contacts: What’s Different or Not Available in the Salesforce Mobile App

Not every Lightning Experience feature is in the Salesforce mobile app. Find out what’s different.

• Contacts to Multiple Accounts:
  • Only the list item actions that are specific to the Account Contact Relationship object are available on the Related Accounts and Related Contacts related lists. Therefore, you see actions to view or remove the account-contact relationship, but not to edit or delete the contact or account record.
  • From the Related Contacts related list, you can navigate to a contact record, but not an account record.
• You can’t view the contact hierarchy.
• Activity logs aren’t created when you use the icon to send emails.
• The Request Update, Manage External User, and Enable Customer User buttons aren’t available.
• You can’t add a contact to a campaign.
• You can’t merge contacts.
• You can’t use the Salesforce mobile app to edit or delete a person account in a contact list view or related list. To edit or delete a person account on a mobile device, navigate to the person account record.