Enable entitlements so you can use service contracts with a Service Cloud-integrated CPQ
org. (Salesforce CPQ Managed Package)
Required Editions
Available in: Service Cloud for Salesforce CPQ 2.1 and later with Salesforce Spring
‘16 25.0.13 and later
From Setup, in the Quick Find box, enter Entitlement Settings, then
select Entitlement Settings.
Select Enable Entitlement Management.
Salesforce CPQ shows the Entitlement Management Settings page.
Select the entitlement features you want to activate or deactivate.
Save your changes when you’re finished.
When you contract an order, or an opportunity with a primary quote containing subscription
products, a start date, and subscription term or end date, Salesforce CPQ creates a service
contract with contract line items instead of a sales contract and subscriptions. You can also
access service contracts within the Salesforce Build menu or Tabs menu, and create service
contracts from opportunities.
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