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            Guard Outgoing Calls Against Filters

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            Guard Outgoing Calls Against Filters

            Help your teams reach their customers with a few tips, including protocols that validate outbound calls from your teams.

            Required Editions

            Available in: Lightning Experience

            Available with Sales and Service in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions

            Sales Dialer is available for an additional cost as an add-on license.
            Important
            Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on Salesforce Active Product & Feature Retirements.

            To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See Get to Know Salesforce Voice.

            Protect your teams’ calls from being marked as spam with the following recommendations:

            • Register all numbers through Free Caller Registry in order to submit business information directly to major US wireless providers.
            • Use STIR/SHAKEN protocols to validate your teams’ outbound calls. From Setup, enter Trusted Calling in the Quick Find box, and select Trusted Calling. Enter your company’s information and submit it to Twilio. It can take from 24 to 48 hours for Twilio to review your submission.
              Trusted Calling page in Setup
            • If a number has been flagged by wireless providers, the fastest fix is to release that number and have your user request a new number.
             
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            Salesforce Help | Article