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Show Duplicate Records in Salesforce Classic
If a record duplicates other records, you can alert sales reps when they open the record in Salesforce Classic by activating duplicate rules.
Required Editions
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To view duplicate rules and matching rules: | View Setup and Configuration |
| To create, edit, delete, activate, and deactivate duplicate rules and matching rules: | Customize Application |
- Reps see a message with the number of duplicates found. The number represents only the records that a rep has access to (1). If you’ve selected the Bypass sharing rule option, which compares all records regardless of a rep’s access, the message indicates whether duplicates were detected. If a rep doesn’t have access to any of the duplicates, the message indicates that there are duplicates but doesn’t include the number.
- If your duplicate rule includes an alert, it appears beneath the message (2).
- If your duplicate rule lets reps save duplicates, they see the Save (Ignore Alert) button (3). If your duplicate rule blocks reps from saving duplicates, they see the Save button, but they can’t save the record.
- The list of duplicates includes only records that a rep has access to (4). The fields shown include only fields that the rep has access to, up to the first seven fields compared by the associated matching rule. The list displays a maximum of five records. If more than five duplicates are found, clicking Show All >> displays a full list of records, up to 100.
- The highlighted fields were defined as matches by the associated matching rule (5).
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