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            Understand Captured Email, Event, and Contact Data

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            Understand Captured Email, Event, and Contact Data

            Get the details on what specific data from email messages and calendar events is captured. Learn how the captured data relates to users, accounts, opportunities, and other records in your Salesforce org. Find out how to filter and report on the data.

            Required Editions

            Available in: Lightning Experience
            Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions
            Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition
            Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions
            Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions
            Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions
            • Emails and Einstein Activity Capture
              Discover how Einstein Activity Capture handles your email data after it’s captured.
            • Events and Einstein Activity Capture
              Discover how Einstein Activity Capture handles your event data after it’s captured.
            • Contacts and Einstein Activity Capture
              Discover how Einstein Activity Capture handles your contact data after it’s captured.
            • Report on Einstein Activity Capture Data
              Use standard reports to keep an eye on all your activities and customer interactions. Turn on Activity 360 Reporting to enable reporting objects that unify your automatically captured data from Einstein Activity Capture (EAC) with all your other activity data, such as calls, manually logged tasks, and emails. View the out-of-the-box dashboard and reports to easily monitor your team’s activity. Trigger flows from Activity 360 Reporting data to automate your business processes.
             
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