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            Disable Voice Connector Integration

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            Disable Voice Connector Integration

            Turn off the integration if you don’t want to give Einstein Conversation Insights access to the voice connector. Make sure you also stop the scheduled jobs related to the connector.

            Required Editions

            Available in: Lightning Experience
            Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions
            User Permissions Needed
            To disable Einstein Conversation Insights: Customize Application
            1. From the App Launcher, enter Voice Connectors in the Search box, and then select Voice Connectors.
            2. Select the voice connector you want to disconnect.
            3. From the Enable Integration step, turn off the toggle.
            4. From Setup, enter Einstein Conversation Insights in the Quick Find box, and then select General Settings.
            5. Turn off the voice connector you want to disconnect.
            6. Enter Scheduled Jobs in the Quick Find box, and then select Scheduled Jobs.
            7. Delete the jobs related to the voice connector.
              If the scheduled jobs aren’t deleted, you can’t enable the connector again.
             
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