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            Considerations for Email Privacy Preferences in the Outlook and Gmail Integrations

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            Considerations for Email Privacy Preferences in the Outlook and Gmail Integrations

            Your prospect’s and customer’s email privacy is important. Help to ensure that their email restrictions and privacy are respected when sales reps send emails from the Outlook and Gmail integrations.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available with Sales Cloud, Service Cloud, and Lightning Platform in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions

            Keep these considerations in mind if you’ve enabled email privacy settings for your company:

            • Email privacy settings for contacts, leads, and person accounts are available in the record details. Email privacy settings apply whether you’re sending the email from Lightning Experience or from Outlook or Gmail.
            • The integrations show when a contact, lead, or person has opted to not receive a type of email, or to not have email messages tracked.
              The email integration People section with email privacy settings shown.
            • The Send Non-Commercial Email permission, which allows Salesforce users to send transactional emails from Lightning Experience, isn’t enforced in the Outlook and Gmail integrations. It’s the sales reps’ responsibility to respect an email recipient’s privacy when sending emails from Outlook or Gmail.

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