Extend the Outlook and Gmail Integrations with Inbox
Add Inbox productivity features to the integration with Microsoft® Outlook® and with
Gmail to provide your sales reps with more tools. Features include productivity enhancers such
as availability scheduling for meetings, tracking when emails are opened, and scheduling when to
send emails. Add one or all the productivity features for your sales reps.
Required Editions
Available in: Lightning Experience
Available in: Unlimited, Einstein 1 Sales, and Agentforce 1
Sales Editions. Available for an extra cost in Professional and
Enterprise Editions.
Select Who Can Use Salesforce Inbox Features in the Outlook and Gmail Integrations Add Inbox features to the integration with Microsoft® Outlook® or with Gmail to provide your sales reps with more tools to streamline their work. Use one of the Inbox permission sets to turn on the productivity features for sales reps who need them.
Add Salesforce Inbox Features to the Outlook and Gmail Integrations Add Salesforce Inbox features to your integration with Microsoft® Outlook® or with Gmail™ to give your reps access to more tools to increase their productivity. You already have the integration enabled. With the addition of an Inbox license, you can easily add Inbox productivity features.
Considerations for Tracking Emails in the Outlook and Gmail Integrations with Inbox When you add Inbox features to the Outlook or Gmail integration, sales reps can track when recipients open emails and click links in the emails they send. Before you enable email tracking for your sales reps, review these key considerations about setup and how emails are tracked.
Move from the Legacy Inbox Add-In or Extension to the Outlook or Gmail Integration with Inbox On March 31, 2021, the Legacy Inbox Outlook Add-in and Gmail Chrome Extension are retiring. Inbox features are now available in the Salesforce add-in available in the App Source Store and Chrome Web Store, respectively. That app contains the features for the Outlook and Gmail integrations. An Inbox license unlocks Inbox features that your reps use today.
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