Outlook and Gmail with Inbox Productivity Features
If you have an Inbox license, you have productivity tools available while composing
emails. Use the tools to work even faster and smarter while communicating with your customers and
prospects.
Required Editions
Available in: Lightning Experience
Available in: Unlimited, Einstein 1 Sales, and Agentforce 1
Sales Editions. Available for an extra cost in Professional and
Enterprise Editions.
Do More While Composing Emails in Outlook and Gmail If your Salesforce admin has enabled Inbox, you’ve one or more productivity tools available while composing emails. Your Salesforce admin determines which tools are available in your integration.
Guidelines for Tracking Emails in the Outlook and Gmail Integrations with Inbox When Inbox features are added to the integration Outlook or Gmail, sales reps can track when recipients open emails and click links in emails. Before you enable email tracking for your sales reps, review these key considerations about setup and how emails are tracked.
Engagements and Alerts in the Outlook and Gmail Integrations with Inbox The Feed tab in the integration provides a comprehensive look at how your customers and prospects engage with the emails that you send. The feed includes information such as replies to emails sent from across Salesforce, not just from Outlook or Gmail.
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