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            Manage the Admin Details of Email

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            Manage the Admin Details of Email

            Several options for using email, such as organization-wide email address, are set up by an admin for users.

            Required Editions

            Available in: Lightning Experience and Salesforce Classic
            Available in: All Editions
            • Email Security Mechanisms
              Salesforce supports several email security mechanisms: Transaction Layer Security (TLS), Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC). Each mechanism protects different aspects of an email message.
            • Email Address Internationalization (EAI)
              Connect with users across the globe by using non-Latin-based characters in email addresses when sending emails from Salesforce.
            • Verify Email Addresses with Async Email
              Send email messages to internal and external users to ensure they’re registered with a valid email address that they own. Async email messages contain a verification link (URL). Users simply click the link to verify their email address. After verifying their email address, external users can log in with one-time password (OTP) via email (passwordless login).
            • Organization-Wide Email Addresses
              If your Salesforce org requires users to share a common email alias, you can define a list of organization-wide addresses for each user profile and permission set.
            • Organization-Wide Email Footers
              Let your users save time and apply common messaging to all emails sent from Salesforce by creating organization-wide email footers. You can create a separate email footer for each encoding and choose default email footers for single emails, mass email, and list email. In Lightning Experience, email sent via Gmail or Office 365 can contain an organization-wide email footer: you choose if it’s included.
            • Inbound Email Snapshots
              Take a snapshot of inbound email messages so you can more easily troubleshoot inbound email errors.
            • Email: What’s Different or Not Available in the Salesforce Mobile App
              Not every Lightning Experience feature is in the Salesforce mobile app. Find out what’s different.
            • Using Images in Emails, Email Templates, and Enhanced Letterheads
              Images can be used in email, email templates, and enhanced letterheads. Read more to understand the limitations.
            • Enable Email Bounce Handling
              With bounce handling, reps know when an email doesn’t get delivered to recipients. And they also know which lead, contact, or person account has a bad email address when there’s a permanent delivery failure. Review the considerations for the behavior resulting from a soft bounce (a temporary delivery failure), or from a hard bounce (a permanent delivery failure).
            • Email Open Tracking and Email Opt Out
              Keeping an eye on if and when customers open your outgoing emails is the best way to know if they’re successful. Honor customer requests for different levels of email privacy; some customers don’t want any email, while others want to get commercial email only.
            • Email Reports
              Use reports to get information on emails and list emails.
             
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