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            Use Enhanced Email for More Email Functionality

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            Use Enhanced Email for More Email Functionality

            Enhanced Email gives you and your users a ton of email functionality to better drive your business processes, including the ability to relate emails to other records, add custom fields to emails, use triggers with emails, modify the email layout, and manage emails using the Salesforce API. You also get a new and improved email detail page that shows emails in their original format.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: Group, Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions

            With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records. EmailMessage is a standard Salesforce object, and that’s how you get all of these great new email features.

            Note
            Note With Enhanced Email, for backwards compatibility, we still create a Task record for each email message. However, when you view emails in Salesforce, you see the Email Message record for the email. That’s a good thing, because now emails display in their original format. So, HTML emails show the HTML format, and plain text emails show plain text format. To see the full contents, click the email subject. That’s what your users expect.

            In the activity timeline, expanded emails are shown as a text-only preview, with paragraphs and line breaks in the same place. To see the full contents, click the email subject.

             
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            Salesforce Help | Article