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            Considerations for Setting Up Send through Salesforce

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            Considerations for Setting Up Send through Salesforce

            Review a few details before setting up Send through Salesforce, including information about bounce management and spam.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: All editions
            • Send through Salesforce is a good option if:
              • You need bounce management.
              • You don’t want to integrate Salesforce with an external email service.
              • You aren’t using Gmail™ or Office 365™ with Lightning Experience.
            • To send mail through Salesforce, you must first verify that you own the sending email address. This requirement applies in production and sandboxes. New users verify their email when verifying their Salesforce account. Salesforce uses a variety of techniques to verify other email addresses, such as the email address for a user account created before account verification was required. If Salesforce is unable to confirm that an email address is verified, the user can’t send email through Salesforce until that email address’s verification is completed.
              Note
              Note Unverified users sometimes still can send an email depending on when their account was created. If the account was created 4 to 5 years ago and the user logged in recently, sending an email as an unverified user is possible.
            • If email authentication isn’t configured properly using these recommendations, emails are flagged as spam by certain email providers.
            • If your company doesn’t own the domain or has bounce management enabled, your sent emails sometimes can be identified as sent through Salesforce. The emails can appear as though they’re coming from you.
            • If the Deliverability settings, Enable compliance with standard email security mechanisms or Activate bounce management, are enabled, Gmail recipients see extra information
            • If Enable Sender ID compliance is enabled, Outlook and email clients supporting Sender ID don’t see Sent on behalf of [sender name].
            • If your company owns a domain, we recommend that you set up email authentication methods such as Sender Policy Framework (SPF) or DomainKeys Identified Mail (DKIM) in your DNS to ensure better delivery and acceptance by recipients.
             
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