Why can't I add emails to Salesforce for Outlook (Retiring)?

Your email address isn't authorized in Salesforce for Outlook.

Important Full product retirement for Salesforce for Outlook is scheduled for December 2027. See Salesforce for Outlook Retirement. To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See Move from Salesforce for Outlook (Retiring) to the Next-Generation Products.

If you receive the error message User is not authorized to send emails to this service when you use Salesforce for Outlook to add emails, your email address isn't authorized in Salesforce.

To authorize email addresses in Salesforce:

1. From your personal settings, enter My Email to Salesforce in the Quick Find box, then select My Email to Salesforce.
2. In My Acceptable Email Addresses, enter the email addresses you want to authorize. Salesforce allows you to add emails through Salesforce for Outlook from only the addresses listed in this field. You cannot leave this field empty.