Why does Salesforce for Outlook (Retiring) delete my Outlook records after I sync?

Salesforce for Outlook automatically syncs records you own, as well as records to which you have read/write access.

Important Full product retirement for Salesforce for Outlook is scheduled for December 2027. See Salesforce for Outlook Retirement. To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See Move from Salesforce for Outlook (Retiring) to the Next-Generation Products.

These records are:

• Associated with accounts you own
• Associated with accounts of which you are an account team member
• Owned by members of your sync profile’s groups

If you try to sync a record from Outlook to Salesforce that doesn’t fit in these categories, the sync process attempts to delete that record from Outlook during a later sync. To avoid deletion of these records, assign them to the Outlook category Don’t Sync with Salesforce.