Loading
Sales Productivity
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Work Queue Considerations in Sales Engagement

            You are here:

            1. Salesforce Help
            2. Docs
            3. Seller Productivity

            Work Queue Considerations in Sales Engagement

            Learn about considerations for using the Work Queue in Sales Engagement.

            Required Editions

            Available in: Lightning Experience
            Available with Sales Engagement, which is included with Sales in Performance, Einstein 1, and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.

            Work Queue Considerations

            • The Work Queue is available exclusively in the split view in Lightning Console and in the Outlook and Gmail integrations.
            • The Work Queue can show up to 2,000 prospect step trackers that belong to cadences at a time. If you have more than 2,000 active steps, complete existing items or apply filters to show the remaining records.
            • If you change a cadence name, currently pending steps in the Work Queue still shows the original name. To show the new cadence name, remove the cadence from the Work Queue view and then add it again.
             
            Loading
            Salesforce Help | Article