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            View Engagement for Specific Emails on Lead, Contact, and Person Account Records

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            View Engagement for Specific Emails on Lead, Contact, and Person Account Records

            On lead, contact, and person account records, when the activity timeline shows email activity, sales reps can access the engagement details for each tracked email.

            Required Editions

            Available in: Lightning Experience
            Available with Sales Engagement, which is available for an extra cost in Enterprise, Performance and Unlimited Editions.
            User Permissions Needed
            To view prospect engagement:

            Sales Engagement User or Sales Engagement User Included

            OR

            Sales Engagement Cadence Creator Included

            To view the engagements, click View full email, and then hover over the Last Opened Date or click the email subject.

            The View full email link in the Activity Timeline.
             
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