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            View Engagement on Lead, Contact, Account, and Opportunity Records

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            View Engagement on Lead, Contact, Account, and Opportunity Records

            Prioritize your sales outreach based on prospect engagement shown in the Sales Engagements component on lead, contact, person account, business account, and opportunity records.

            Required Editions

            Available in: Lightning Experience
            Available with Sales Engagement, which is included with Sales in Performance, Einstein 1, and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service and Lightning Platform.

            When prospects engage with emails and calls, you can see details in the Sales Engagement component. The component also shows prospects’ recent and upcoming cadence steps.

            On account records, the component shows engagement for each contact on the account.

            The Sales Engagement component
             
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