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            Verify Inbox Licenses

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            3. Seller Productivity

            Verify Inbox Licenses

            Access to Salesforce Inbox is available with an Inbox license and the assignment of an Inbox permission set. Inbox is also available with Sales Engagement and Sales Cloud Einstein and their associated permission sets. To verify your Inbox licenses, view how many licenses are assigned and which users have each permission set.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited, Einstein 1 Sales, and Agentforce 1 Sales Editions. Available for an extra cost in Professional and Enterprise Editions.
            User Permissions Needed
            To view permission set licenses: View and Setup Configuration
            1. From Setup, enter Company Settings in the Quick Find box, then select Company Information.
            2. To view the total number of licenses and the number of licenses in use, find Inbox in the Permission Set Licenses related list.
              Inbox features are also available with Sales Engagement and Sales Cloud Licenses. Check the list for those permissions if you don’t have standalone Inbox licenses.
              To verify which users are assigned to a permission set, from Setup, enter Users in the Quick Find, then select Permission Sets. Select a permission set and manage its assignments to see which users have the permission set assigned.

            See Also

             
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