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Manage Your Billing Processes with Salesforce Billing
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            Understand What Your Customers Have Bought by Using Customer Asset Lifecycle Management

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            Understand What Your Customers Have Bought by Using Customer Asset Lifecycle Management

            Customer Asset Lifecycle Management gives you visibility into products your customers have bought, from initial sale through the end date of a subscription or service. As an account, sales, or service rep, you see an asset’s quantity, amount, and monthly recurring revenue at any point during an asset’s lifecycle. You can also see related invoice lines, the source of a change, and other information. Your business consolidates purchases and changes in one system, making subscriptions and other complex products easier to manage, and showing trends in a dashboard and reports. Developers or integrators automate creation of, changes to, and cancellation of lifecycle-managed assets using objects and fields that enhance the Asset object. (Salesforce Billing Managed Package)

            Required Editions

            Available in Lightning Experience in Professional, Enterprise, Unlimited, and Developer Editions with Salesforce CPQ Plus and Salesforce Billing
            • View Changes to an Asset During Its Lifecycle
              View the current quantity, amount, and monthly recurring revenue (MRR) for an asset, and see trends throughout the asset’s lifecycle. (Salesforce Billing Managed Package)
            • How Lifecycle Management Works
              An asset without lifecycle management represents a product that a customer has bought, but the information stops at the time of sale. By contrast, a lifecycle-managed asset shows information about a product such as a subscription or a warranty after it’s sold. Customer Asset Lifecycle Management is driven by a custom automated process. For each lifecycle-managed asset, you see information in a dashboard and on related pages in Salesforce. (Salesforce Billing Managed Package)
            • Invoicing Considerations When Using Customer Asset Lifecycle Management
              The Asset field is empty by default. When Salesforce Billing invoices an order through an invoice run or Bill Now, invoice lines inherit the value of the field. Review these considerations if you’re entering a value for the Asset field. (Salesforce Billing Managed Package)
            • Lifecycle Management Objects and Fields in Salesforce Billing
              Some field values on asset lifecycle management objects are system populated, and some are API populated. You can’t customize asset lifecycle management fields or add custom fields to asset lifecycle management objects. (Salesforce Billing Managed Package)
            • Administer Customer Asset Lifecycle Management
              Your developer or integrator uses the Connect REST API to automate creation of, changes to, and cancellation of lifecycle-managed assets. The system uses data from Salesforce or from third-party ecommerce, quoting, order management, and other applications. You grant permissions, set up page layouts, and customize the views of lifecycle-managed assets to support your business processes for account, sales, and service reps. (Salesforce Billing Managed Package)

            See Also

             
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