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Lightning Sync User License Support
You can set up Lightning Sync for users who are assigned to Sales, Service, and some Lightning Platform licenses.
Required Editions
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.
If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in April 2027.
If you use Lightning Sync with Microsoft Office 365 and Exchange Web Service (EWS) as your authentication method, complete your migration by August 2026 to avoid service disruption. In October 2026, Microsoft retires EWS for Microsoft 365 and replaces it with Microsoft Graph API. After migrating to Einstein Activity Capture, upgrade to the Microsoft Graph authentication method. See Upgrade Microsoft Office 365 Authentication Method to Microsoft Graph in Einstein Activity Capture.
This change affects all orgs except those using Government Cloud.
With the purchase of Sales, Service, or Lightning Platform, Lightning Sync supports users working from these standard licenses only:
- Salesforce
- Lightning Platform Salesforce Platform*
- Lightning Platform - One App**
- Lightning Platform App Subscription
*Does not include Lightning Platform Starter or Lightning Platform Plus
**Contact sync isn’t supported for Lightning Sync customers working from the user license Lightning Platform - One App. Lightning Platform - One App doesn’t include the Contacts object.
