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Manage Your Syncing Events
If you’re a Lightning Sync user, see how you can decide which events sync between your Microsoft or Google applications and Salesforce.
Required Editions
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.
If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in April 2027.
If you use Lightning Sync with Microsoft Office 365 and Exchange Web Service (EWS) as your authentication method, complete your migration by August 2026 to avoid service disruption. In October 2026, Microsoft retires EWS for Microsoft 365 and replaces it with Microsoft Graph API. After migrating to Einstein Activity Capture, upgrade to the Microsoft Graph authentication method. See Upgrade Microsoft Office 365 Authentication Method to Microsoft Graph in Einstein Activity Capture.
This change affects all orgs except those using Government Cloud.
- Get Ready to Sync Events with Lightning Sync for Microsoft® Exchange
You can choose which events sync from your Microsoft® calendar application to Salesforce. - Get Ready to Sync Events with Lightning Sync for Google
Choose which events sync from Google Calendar™ to Salesforce when your Salesforce admin sets you up to use Lightning Sync for Google. - Use the Outlook or Gmail Integration to Select Which Events Sync
Sales reps can select Outlook calendar or Google Calendar events that they want to sync with Salesforce. After Salesforce admins set up the feature, reps can select which Outlook or Google events sync by logging them to Salesforce using the Outlook or Gmail integration. Event updates sync depending on a user’s sync direction and where they make the update.
