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            Respond to Event Invitations from Your Microsoft or Google Calendar

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            Respond to Event Invitations from Your Microsoft or Google Calendar

            To avoid overwriting your attendance status when syncing with Einstein Activity Capture or Lightning Sync, consider your sync direction before you accept and decline event invitations.

            Required Editions

            Einstein Activity Capture is available in Lightning Experience and all versions of the Salesforce mobile app in Essentials, Professional, Enterprise, Performance, and Unlimited Editions

            Lightning Sync is available in Salesforce Classic, Lightning Experience, and the Salesforce mobile app in: Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions

            If you work in Lightning Experience or the Salesforce App, accepting and declining event invitations isn’t available.

            If you work in Salesforce Classic, accepting and declining invitations is possible, but isn’t recommended for Einstein Activity Capture or Lightning Sync users syncing events in certain directions. Because responses to event invitations don’t sync from Salesforce to your Microsoft® or Google Calendar™, you could unintentionally override your attendance status. To avoid doing so, learn how sync directions impact which application to use when responding to event invitations. If you’re not sure what direction your events are syncing, talk to your Salesforce admin.

            Sync Direction Application to Respond from Reason
            • Exchange to Salesforce
            • Google to Salesforce
            • Both Ways
            • Microsoft Exchange–based calendar
            • Google Calendar

            Because your response syncs to Salesforce, the status is accurate in both applications.

            If you respond from Salesforce, your status is overwritten the next time Microsoft or Google events sync to Salesforce.
            • Salesforce to Exchange
            • Salesforce to Google
            • Microsoft Exchange–based calendar
            • Google Calendar
            • Salesforce
            		 Because responses don’t sync from Salesforce to Microsoft or Google, your attendance status remains only in the application where you responded. To show your attendance status in both applications, you have to respond in both applications.
             
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            Salesforce Help | Article