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            Configure Top Posts View in Social Intelligence Module

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            Configure Top Posts View in Social Intelligence Module

            As a user of the Social Intelligence Module (SIM), you can customize the Top Posts view to your needs. To tailor your social search to relevant information for the record, add and remove keywords in the configuration.

            Important
            Important

            Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see Social Studio Retirement.

            Keep the following in mind when editing your configuration:

            • Keywords must be at least three characters in length.
            • You can have as many as 20 keywords in your configuration.
            • Keywords can consist of multiple words surrounded by quotation marks. SIM matches that exact text you enter in the quotation marks. Adding multiple keywords with quotation marks counts as one keyword when considering the 20-keyword limit.
            • The total length of the configuration can't exceed 255 characters, regardless of the number of keywords entered.

            If your configuration doesn't meet these requirements, Social Intelligence Module shows you an error. You can still edit the configuration to meet the requirements.

            Tip
            Tip Configure the Top Posts view with keywords beyond the business or person’s name alone. To get the most out of the Social Intelligence Module, add such keywords to ensure that you capture the most important social information about your records.

            Changes you make affect all visitors to the page, so consider your configuration changes carefully.

            1. To add, edit, or remove keywords, click Gear icon | Configure.
              The SIM Setup text temporarily replaces the component text.
            2. Add, remove, or edit the existing keywords and the Top Posts view immediately reflects your configuration change.
            3. To apply your changes and return to the Top Posts view, click Finish when you're ready.
             
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