Learn About Posts and Actions in the Social Intelligence Module

In the Social Intelligence Module (SIM), you can engage each post that appears in several ways. Engage the posts in the top posts view and the application tab page's post feed view. For example, you can expand the size of the post, create a task from the post, or share it on Chatter, among other actions.

Important

Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see Social Studio Retirement.

Icon	Name	Description
	Expand the post	Show a larger view of the post. With the larger view, you see related media in higher detail. With a Twitter post, you can see biographical information about the author. In the larger view, you can still before other social actions.
	Create a task	Create a task from this post.
	Share on Chatter	Start a Chatter post linking to this social data. Currently, you can create the Chatter post on your own personal feed.
	Create a lead	Create a lead from this post.
	Create a contact	Create a contact from this post.
	Hide post	Sometimes low-quality content appears in your post views. SIM can filter out low-quality content, but some posts get through. When you find a post that is low quality or something that you want to hide, use the hide post button. When hidden, the post collapses. It still shows an entry in the feed. If you hid the post by mistake, click the restore link. Posts are hidden wherever the posts would otherwise appear and can affect the views of other users. Only use the hide button for truly low-quality posts.

• Social Actions on Posts in the Social Intelligence Module
  After you register a Twitter account in Social Intelligence Module (SIM), you can do more with your Twitter posts. New social actions include following or unfollowing a Twitter author, liking a tweet, or replying to a tweet.
• Change Language Settings in the Social Intelligence Module
  You can change the languages in the Social Intelligence Module (SIM) and customize it to derive category keywords in English, French, German, Italian, and Spanish. Any post that isn't classified in one of the supported languages, is categorized as Unknown. You can change the languages SIM supports.