Meeting Digest Troubleshooting

Available in: Lightning Experience

Available with Sales Cloud in: all editions

The Meeting Digest tab isn’t available on event records.

• If you haven’t customized the event page layout, Salesforce uses the Salesforce Meetings default event layout, which includes Meeting Digest and a column to add other components. If you customized the event layout, use the Lightning App Builder to add Meeting Digest to a tab or wide area on the page.

Synced events show out-of-date information in the Meeting Digest.

• If the meeting owner changes the event date in Outlook or Gmail, Salesforce must resync the event to get the latest meeting information. While the resync is taking place, you see a message indicating that the information in the Meeting Digest tab is out of date. Refresh the page or check back later. When the message clears, you know you have the latest information.
• We do everything we can to keep systems up and running smoothly. However, if there’s a Salesforce server connectivity issue, we can’t get the latest information about a synced meeting. Check trust.salesforce.com for outage statuses, and check the event record later. When the message clears, you know you have the latest meeting information.

Attendees aren’t included on some events.

• If an event is manually logged from Outlook or Gmail integrations, the attendee list isn’t included in the event record created in Salesforce. You see only the organizer of the event. When you log an event manually, it’s considered a snapshot in time. To ensure you aren’t seeing old data, the attendee list isn’t included in manually logged events.

The activity timeline in Meeting Digest looks different than on the related record.

• The activity timeline for activities synced with Einstein Activity Capture is filtered to show only the emails related to the event or the event attendees. Use the filter options to show more activities.

The organizer in meetings synced from a Teams account isn’t correct.

• If a Microsoft Teams channel is added to an event synced from Microsoft Teams, the organizer listed in the synced event in Salesforce Meetings changes to the channel owner.

An invitee from a past event isn’t in the Meeting Digest or there’s no meeting data on the activity timeline.

• In March 2026, storage for event data synced through Einstein Activity Capture moved to the platform. This change required no action but it had an impact to some users. People invited to past events who didn’t have a contact, lead, or user record in Salesforce no longer appear in the Meeting Digest. This only applies to events prior to March 2026. Invitees without records who are included on upcoming events appear in the Meeting Digest. Also, if you’re not included in an Einstein Activity Capture configuration, you can’t see event data on the activity timeline. Ask your Salesforce admin to add you to a configuration, if necessary.