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            Salesforce for Outlook (Retiring) System Requirements

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            Salesforce for Outlook (Retiring) System Requirements

            Your computing environment must meet these system requirements to install and use Salesforce for Outlook.

            Required Editions

            Available in: Salesforce Classic
            Available in: Lightning Experience, if Salesforce Classic is available in your org.
            Available with the purchase of Sales Cloud or Government Cloud in: Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions
            Important
            Important Full product retirement for Salesforce for Outlook is scheduled for December 2027. See Salesforce for Outlook Retirement. To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See Move from Salesforce for Outlook (Retiring) to the Next-Generation Products.
            Basic Resource Required Version
            Salesforce for Outlook version Salesforce for Outlook v3.0.0 or later after Salesforce Disables TLS 1.0 encryption protocol.
               
            Default email program

            Any of the following versions of Microsoft® Outlook® with the latest updates.

            • 2016 (32 bit and 64 bit)
            • 2013 (32 bit and 64 bit)
            • 2010 (32 bit and 64 bit)

            Salesforce for Outlook supports Outlook installed using Click-to-Run (a streaming installer for Microsoft Office).
            Server Salesforce for Outlook is compatible with any Microsoft Exchange server officially supported by Microsoft, including Exchange Online with Microsoft Office 365™, Exchange Online with GCC High, and on-premises Exchange servers.
            Operating system

            Any of the following versions of Microsoft Windows®, along with the latest hot fixes.

            • Windows 10
            • Windows 8.1 (Pro and Enterprise)
            • Windows 7

            For customers using Apple® Mac OS®, consider setting up Outlook integration and Einstein Activity Capture.
            Browser Microsoft Internet Explorer® 11 with TLS encryption protocol 1.1 or later enabled. IE11 isn't required to be set as default browser, but it must be installed on the user’s operating system.

            Other Requirements

            Other Features Requirement
            Server configurations

            We support using these systems that connect to the Internet through a proxy server.

            • Automatic proxy detection
            • Manual proxy
            • NTLM proxy authentication

            We don't support using:

            • IMAP and POP3 email servers.
            • Terminal servers, such as Citrix® servers. Consider setting up the Outlook integration and Einstein Activity Capture.
            • Proxy Automatic Configuration files (.pac).
            Installers

            If you're an IT administrator and plan to use the .msi installer, you need to install the following tools.

            • Microsoft .NET Framework 4.5.2, 4.6, 4.6.1, or 4.6.2
            • Microsoft Visual Studio® 2010 Tools for Office Runtime
            • Primary Interop Assemblies (PIA) Redistributable for your version of Microsoft Outlook

            Windows 7 .msi users must run the command prompt as an administrator and then launch the installer from the command line. For example: msiexec /i SalesforceForOutlook.msi.
            Single Sign-On

            We support using either:

            • Delegated authentication
            • Security Assertion Markup Language (SAML) with My Domain
            We don't support using a separate online identity provider for single sign-on.

            See Also

             
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