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            Connect Your Inbound Lead Generation Agent to a Messaging Channel

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            Connect Your Inbound Lead Generation Agent to a Messaging Channel

            Connect your Inbound Lead Generation agent to a messaging channel where it engages with prospects.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions
            User Permissions Needed
            To set up Inbound Lead Generation: Configure Inbound Lead Generation Agent
            1. In Salesforce Go, open the Agentforce for Sales setup page, and then go to the Inbound Lead Generation section.
            2. In the Connect Your Agent to a Messaging Channel section, click Connect Channel.
            3. Click Start.
            4. Select the type of channel that you want to connect the agent to and follow the instructions.
            5. On the Channel Routing step, select Agentforce Service Agent as the routing type.
            6. For Agentforce Service Agent, add your Inbound Lead Generation agent.
            7. Enter a fallback queue.
            8. Click Save.
             
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