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            Turn On Inbound Lead Generation

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            Turn On Inbound Lead Generation

            Agentforce Inbound Lead Generation engages with prospects on your website or messaging channel to answer questions, capture leads, and schedule meetings with your sales team.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions
            User Permissions Needed
            To set up Inbound Lead Generation: Configure Inbound Lead Generation Agent
            1. From Salesforce Go, on the Agentforce for Sales tile, click Set Up or Keep Going.
            2. If you haven't already, turn on Agentforce.
            3. Expand the Inbound Lead Generation section.
            4. Turn on Inbound Lead Generation.

            Agentforce automatically turns on these supporting features.

            • Email Productivity
            • Digital Experiences
            • Omni-Channel

            Agentforce also creates a default routing configuration and a default queue and assign routing configuration. Agentforce assigns your user the Configure Inbound Lead Generation permission.

            Now that Inbound Lead Generation is on, assign permissions for your users.

             
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