You are here:
Considerations for Agentforce Prospecting
Keep these considerations in mind when you set up and use Agentforce Prospecting.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Sales or Agentforce for an Industry add-on, or in Agentforce 1 Sales and Industry Editions where included. Requires each user to have the Agentforce for Sales or Agentforce for an Industry add-on to access actions. |
Agent Configuration and Deployment
Deploying Prospecting Agents or agent changes via change sets or metadata isn’t supported and can cause the newly deployed or updated agent to stop working correctly. Create and update all agents in Setup or Agentforce Builder.
Language and Locale Support
Agentforce Prospecting supports English in these locales.
| LOCALE | CODE |
|---|---|
| United States | en_US |
Large Language Model Support
Agentforce Prospecting supports these models.
| MODEL |
|---|
| OpenAI GPT 5 |
Einstein Trust Layer Service Support
Agentforce Prospecting supports the Trust Layer services supported by the Agentforce Employee Agent type.
Usage Types Consumed by Agentforce Prospecting
Agentforce Prospecting uses generative AI and Data Cloud to ingest, store, and process data. You’re billed in these categories when you use Agentforce Prospecting. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.
This feature has access to Digital Wallet, a free account management tool that offers near real-time consumption data for enabled products across your active contracts. Access Digital Wallet and start tracking your org's usage. To learn more, see About Digital Wallet.
| Digital Wallet Card | Usage Type | Description | Notes |
|---|---|---|---|
| Flex Credits | Standard Action | Usage is determined by the number of standard actions called by the agent in a text conversation. Currently, every standard action called by the agent is metered as one standard action, irrespective of the number of tokens processed. Standard agent actions are actions that are available out-of-the-box. To check the list of Standard actions, see Standard Action Reference.  Note Use of some standard agent actions require that a subscription has been purchased for
each user that accesses these actions, such as a subscription to Agentforce for Sales
Add-on or Agentforce for Service Add-on. To determine which subscription is required for
such standard actions, see Standard Action Reference at Standard Action Reference. While this
requirement is not technically enforced yet, users who don’t have the required add-on
license will lose access to such actions for which they don’t have a license when the
requirement is enforced. |
This usage type isn’t billed when it's associated with a generative AI action that qualifies as unmetered human context usage. For more information, see Metering for Agentforce and Generative AI Usage. |
| Flex Credits | Custom Action | Usage is determined by the number of custom actions called by the agent in a text conversation. Currently, every custom action called by the agent is metered as one custom action, irrespective of the number of tokens processed. |
This usage type isn’t billed when it's associated with a generative AI action that qualifies as unmetered human context usage. For more information, see Metering for Agentforce and Generative AI Usage. |
