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            Edit, Reschedule, or Cancel a Lead Nurturing Agent Email

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            Edit, Reschedule, or Cancel a Lead Nurturing Agent Email

            To stop a Lead Nurturing agent from engaging with a specific prospect that you own, go to the Activity Timeline on the prospect record. Then choose Cancel Agent Outreach next to the next scheduled Lead Nurturing agent email. 

            Required Editions

            Available in: Lightning Experience in Enterprise, Performance, and Unlimited editions with Sales and Einstein for Sales.
            User Permissions Needed
            To edit or reschedule an Agentforce Lead Nurturing email to a prospect:

            Use Agentforce SDR App

            AND

            Sales Engagement User

            OR

            Sales Engagement Cadence Creator

            AND

            Ownership of the prospect

            OR

            Configure Agentforce SDR App
            To cancel an Agentforce Lead Nurturing email to a prospect:

            Use Agentforce SDR App

            AND

            Ownership of the prospect

            OR

            Configure Agentforce SDR App
            To deactivate an Agentforce Lead Nurturing agent: Configure Agentforce SDR App

            To edit a scheduled email, go to the Activity Timeline for the prospect and choose Edit from the Action menu next to the email.

            To reschedule a Lead Nurturing agent email, go to the Activity Timeline for the prospect and choose Change Date from the Action menu next to the email.

            To cancel all Lead Nurturing agent outreach, your manager or Salesforce administrator can deactivate the Lead Nurturing agent in Agentforce Builder.

             
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