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            Reconnect a Lead Nurturing Agent Email Account

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            Reconnect a Lead Nurturing Agent Email Account

            Resolve sales agent email connection errors by disconnecting and reconnecting the agent’s email account in Agentforce Builder.

            Required Editions

            Available in: Lightning Experience in Enterprise, Performance, and Unlimited editions with Sales and Einstein for Sales.
            User Permissions Needed
            To view and configure agents in Agentforce Builder: Configure Agentforce SDR Agent
            1. From Setup, in the Quick Find box, enter Agentforce, and then select Agentforce Agents.
            2. Click on your agent’s name.
            3. Click Open in Builder
            4. Go to the Engagement Rules tab.
            5. In the Emails section, click X next to the email account to disconnect the current email.
            6. Click Connect an Account and follow the prompts on the screen to reconnect the email.
             
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