Agentforce Sales Coach comes ready to coach sales reps on an active Opportunity. Make
the experience more impactful by customizing the Opportunity coaching scenarios with your sales
stages and best practices. Additionally, create custom scenarios that target the types of
behaviors and skills you want to coach your reps on.
Required Editions
Available in: Lightning Experience in Enterprise, Performance,
Unlimited, and Developer Editions with Foundations or Agentforce 1
Editions.
Custom scenarios allow you to incorporate business, role, and company-specific aspects that
make the agent’s coaching as relevant and applicable as possible for your reps.
Agentforce Sales Coach Components Before you begin customizing Agentforce Sales Coach, make sure you understand the components that define and make our agent functional.
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