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            Key Points to Remember

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            Key Points to Remember

            Review these key points.

            Required Editions

            Available in: Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.
            • Make sure the User Guidance is reflected in the prompt instructions so that the evaluation and feedback are inline with what the reps are demonstrating.
            • The role-play subagent must reflect the customer or buyer persona and include any customizations related to competitive mentions, demeanor, and so on.
            • The role-play subagent must clearly articulate in the classification description, scope the nature of the conversation, and the role of the agent (such as playing the part of a prospective buyer).
             
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