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            Resolve Latitude and Longitude Discrepancies

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            Resolve Latitude and Longitude Discrepancies

            Unblock your reps so that they can plan for in-person and virtual visits when they identify accounts, contacts, and leads on a map using Salesforce Maps Lite. If your reps can’t plot records, or the records appear in the wrong locations, you can help resolve any geographical location issues.

            Required Editions

            Available in: Lightning Experience
            Available in: Eligible Performance and Unlimited Editions with Sales, Service, Industry Clouds, and Government Cloud Plus. Not available for customers complying with Hyperforce European Union Operating Zone data residency requirements. For eligibility requirements, contact your account executive.
            User Permissions Needed
            To turn on Salesforce Maps Lite: Customize Application
            1. Confirm whether you have these data integration rules activated: Geocodes for Account Billing Address, Geocodes for Contact Mailing Address, and Geocodes for Lead Address.
              See Activate the Data Integration Rule for a Data Service.

              If you don’t have data integration rules activated, skip to Step 4.

            2. Verify the addition of latitude and longitude coordinates in Salesforce records.
            3. If you verified the addition of latitude and longitude coordinates in those records, identify and resolve any discrepancies.
            4. If you don’t have data integration rules activated, but you have latitude and longitude coordinates in Salesforce records, update the coordinates manually in those records. Or remove the coordinates altogether so that Salesforce Maps Lite generates them.
              Generated coordinates last for just the session in Salesforce Maps Lite and don’t populate location fields in Salesforce records.

            If you don’t have data integration rules activated, and you don’t have latitude and longitude coordinates in Salesforce records, Salesforce Maps Lite generates them. Generated coordinates last for just the session in Salesforce Maps Lite and don’t populate location fields in Salesforce records. You can investigate any location issues related to generated coordinates using these resources.

            See Troubleshooting Expectations when Using Salesforce Maps for Address Geocoding and Salesforce Maps Geocoding FAQ.

            See Also

             
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