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            Notifications in Salesforce Spiff

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            Notifications in Salesforce Spiff

            Collaboration and transparency are essential for every successful sales team. Salesforce Spiff supports in-app, email, and Slack notifications for comments and approvals.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions
            Available for an additional cost in: Professional Edition with Web Services API Enabled

            Default Settings

            The default notification settings depend on the user's role when their first notification is sent. For example, when a user is a rep, they have default notification settings for their role as rep. If their role changes, their default notification settings don't change.

            Role Default Notification Settings
            Email In-App Slack
            Rep roles On On On
            Non-rep roles Off On On

            Email Notifications

            Emails include a link to the notification source in Spiff and come from the sender no-reply@spiff.com. To prevent these email notifications from being marked as spam, add this email address to your allow list.

            In-App Notifications

            To find all in-app notifications in the Notification Center, click the bell icon.

            Bell icon showing the number of unread in-app notifications

            In the Notification Center, most recent notifications appear at the top. Filter ‌notifications by type or date. Click the notification details for a link to the comment, statement, or ticket to review.

            Slack Notifications

            Notifications in Slack include a link to view the notification source in Spiff.

             
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