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Salesforce Mobile App
Disable Full Content Push Notifications

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Disable Full Content Push Notifications

The content of mobile push notifications can be displayed outside of the Salesforce mobile app, such as on a mobile device’s lock screen. Full content push notifications are enabled by default for the Salesforce mobile app, but you can choose to display minimal content instead.

Required Editions

Setup for the Salesforce mobile app available in: both Salesforce Classic and Lightning Experience
Setup available in Salesforce Classic in: all editions except Database.com
Setup available in Lightning Experience in: Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To view notifications settings: View Setup and Configuration
To modify notifications settings: Customize Application

When full content push notifications are disabled, custom notification types display the notification title only. Standard notification types use generic messages.

For example, a default full content notification reads “Allison Wheeler mentioned you: @John Smith, heads-up! New sales strategy for Acme account.” However, when you disable full content push notifications, the equivalent push notification reads “Allison Wheeler mentioned you.”

You can disable full content push notifications for each of your external client apps.

  1. From Setup, enter External Client Apps in the Quick Find box, then select External Client Apps Manager.
  2. Locate the desired app, then select Edit from the dropdown menu.
  3. Deselect Display full content push notifications.
  4. Save your change.
Note
Note Some apps don't support displaying full content push notifications, including Salesforce Chatter and Field Service. If your org was created before Summer '18, these apps keep their last known push notification settings. To change push notification settings in the future, file a case with Salesforce Support.
 
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