Block Unrecognized Account Activity with Salesforce Authenticator (Version 2 or Later) | Salesforce
If you get a notification from the Salesforce Authenticator mobile app about account activity you don’t recognize, use the app to block the activity. You can also flag the blocked activity for your Salesforce admin.
|Available in: Both Salesforce Classic and Lightning Experience|
|Two-factor authentication with Salesforce Authenticator available in: Group, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions|
Respond to the notification by opening the Salesforce Authenticator app on your mobile device.
The app displays details of your account activity, including your username, the service you’re trying to access (such as Salesforce), and information about the device used for the activity. If location services are enabled and available, the app shows the user’s current location. Owing to the nature of geolocation technology, the accuracy of geolocation fields (for example, street address, country, city) can vary.
Check the details.
If you don’t recognize the details, tap Deny on your mobile device.
The app asks you what to do about the unrecognized activity.
To prevent unauthorized access to your account and alert your Salesforce admin of the potential security breach, tap Block Activity and Flag. To prevent access to your account without flagging, tap Just Block Activity. If you tapped Deny by mistake, tap Cancel to go back and verify the activity.