Click Advanced Search... in the sidebar to search a subset of objects in combination and more fields than sidebar search, including custom fields and long text fields such as descriptions, notes, and task and event comments. You can use wildcards, operators, and filters to refine your search.
From the header search box you can search more objects than sidebar search and advanced search, including articles, documents, products, solutions, and Chatter feeds, files, groups, topics, and people. You can also search more fields than sidebar search, including custom fields, and long text fields such as descriptions, notes, and task and event comments. You can use wildcards, operators, and filters to refine your search. Global search keeps track of which objects you use and how often you use them. Search results for the objects you use most frequently appear by default. To search within other objects, click Search All.
Global search is not supported in a partner portal or Customer Portal.
Global search is helpful when you want to look for information in feeds posts and comments across the organization.Use feed search () to find information in a feed in a specific context.Click above the feed to look for information in that feed. For example, use the feed search on a group’s page to find information in that group.You can search for information in feeds on records, groups, topic pages, user profiles, and on the Chatter and Home tabs. A contextual feed search is helpful when you want to confirm if something was once discussed in that specific feed.You can search for hashtag topics, mentions, and files posted in the feed, or refine your search using wildcards, operators, and quotation marks to match on exact phrases.
Other Search Utilities
Some objects have unique search utilities on their tabs and can’t be found using sidebar search nor advanced search. Either use the search tools on the object’s tab or use global search if it’s available for the object.
Article Management (not available in global search)
Your administrator can customize your Home tab to include the product, document, or solution search in the sidebar.